Returns & Refunds
Since we are dealing in art, the condition of the items will vary. We will represent each item on our website as accurately as possible. On the more expensive items, we will include descriptions of any scratches, stains, marks or tears. We hope that you agree with our evaluation and are thrilled with your purchase!
Please contact Monte Hanna at email@example.com within four (4) days of receiving the item if, for any reason, you are dissatisfied with your purchase or if the item is damaged during shipment.
c/o Paws, Inc.
5440 E. County Rd., 450 N.
Albany, IN 47320
Attn: Monte Hanna
He will work with you to resolve any issues by replacing the item (if available), substituting another item from Garfield's Art Gallery & Collectibles website, or by making a refund.
The four (4) day response time will allow us to file insurance claims with the courier service in the case of damaged items and quickly resolve other issues. If we do not hear from you with the four day period, we will assume that you are satisfied with the purchase and the sale will be considered final.
Our return policy is available until 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
No returns, refunds, or exchanges on personalized or custom items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. It's important to contact us at firstname.lastname@example.org BEFORE returning your purchase. After notifying us of your return, re-package the item in the original shipping box and ship it back to us at the address stated above.
We only replace items if they are defective or damaged. If you need to exchange a purchase for the same/similar item, please contact us at email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Please Note: The shipping costs you were charged to receive the product are non-refundable. If you choose to return the product, you will be responsible for paying for the shipping costs to return your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
To return your purchase, please ship to:
If you are shipping an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.